FAQ

# Frequently Asked Questions (FAQs)

## Orders & Shopping

Do you have a physical store? 

Yes! We are located in Kent, Washington. You can visit us in-store and explore our full collection.

Can I order online? 

Yes, you can place your order through our website or contact us directly via Instagram for assistance.

Do you offer same-day delivery? 

Yes, we offer same-day delivery within Kent when available.

---

## Products

Are your products authentic? 

Absolutely. We only offer high-quality and trusted brands to ensure the best experience for our customers.

Do you carry professional barber products? 

Yes, we offer a wide range of barber tools and grooming products.

Do you offer exclusive or hard-to-find products? 

Yes, we carry selected items you may not find in other local stores.

---

## Returns & Refunds

Can I return a product? 

Yes. We accept returns within 7 days of purchase or delivery.

What are the conditions for returns? 

Products must be unused, unopened, and in their original packaging.

Can I return opened products? 

For hygiene reasons, we do not accept returns on opened or used items.

---

## Payments

What payment methods do you accept? 

We accept cash, cards, and other standard payment methods available in-store and online.

---

## Contact & Support

How can I contact you? 

You can reach us via email or Instagram.

📧 team@velmorabeautyllc.com 

📱 @VelmoraBeauty 

---

## Store Experience

Can I try products in-store? 

Yes! We encourage customers to explore and try selected products in-store.

Do you offer discounts or promotions? 

Yes, we regularly offer promotions and special deals. Follow us on Instagram to stay updated.

---

Velmora Beauty 

Luxury beauty, made accessible.